Terms and Conditions
These terms and conditions outline the rules and regulations for the use of Express Vietnam ‘s Website, located at https://expressvietnam.com
By using Expressvietnam.com’s service(s), you express your unconditional agreement with the Terms & Conditions in this document, and to follow these terms and any applicable regulations and laws. If you do not agree with the terms stated in this agreement or are dissatisfied with the site, please contact Vietnam Discovery Travel JSC via the email address at the end of these Terms & Conditions. Your failure to follow these Terms & Conditions may result in legal action, suspension, or termination of your access to this site without notice. Expressvietnam.com reserves the right to change the Terms & Conditions without prior notice.
I. Our Services
1. For Vietnam Visa on Arrival Service
1.1. Visa on Arrival (VOA)
Visa On Arrival (VOA) is the Vietnam Visa issued by The Vietnam Immigration Department, granted to you upon your arrival at Vietnam International Airports. Different from other countries, the process of obtaining a VOA in Vietnam is divided into 03 stages:
Stage 1: You apply for the Visa Approval Letter after speaking to our consultant through email@example.com, pay the Service Fee and wait for us to process your Visa Approval Letter (AL)
Stage 2: Once processed, you will receive the Visa Approval Letter via your email address.
Stage 3: When you arrive at an international airport in Vietnam, you need your Visa Approval Letter, your Passport, a completed Vietnam Visa Application form with two passport size photos, and the Stamping Fee for immigration to stamp a visa into your passport.
The Visa On Arrival is only applicable for your entry into Vietnam through one of our international airports. Therefore, by applying for your Vietnam Visa On Arrival through Expressvietnam.com, you agree to enter Vietnam via our International Airport(s) and proceed with the above 3 stages. By submitting your application form, you certify that the information you provide is genuine, correct and lawful to Vietnam Immigration Laws. Any misleading information provided by you is subject to Vietnam Immigration Laws.
1.2. Visa Approval Letter (AL)
The Visa Approval Letter is an official letter issued by the Vietnam Immigration Department that allows you to obtain a Vietnam Visa upon your arrival at one of Vietnam’s International Airports. Without this approval letter, you cannot get your Vietnam Visa On Arrival.
The Approval Letter is required to present at your departure airport before you taking your flight to Vietnam.
The Vietnam Immigration Department reserves the rights to adjust the visa approval letter format (including, but not limited to, shortening applicants’ names of more than 30 letters, changing arrival airports). Such approval letter is legally accepted. You are highly recommended to immediately contact us via firstname.lastname@example.org if you experience any issues.
1.3. Processing time
Once your payment has been received, a representative from Expressvietnam will provide payment confirmation, and then you will receive another email, “The Processing Notification”, informing you that the processing of your application has commenced.
The processing of the application depends on the processing type that you applied for; it includes normal processing (2 working days), urgent processing (1 working day) and super urgent processing (2 or 4 working hours).
Processing time is subject to Vietnam-Visa’s Business hours which are 8:15am to 17:30pm (GMT+7) Monday to Friday; and also based on the processing times of the Vietnam Immigration Department, which is normally 8.00am to 10.30am and from 13.30pm to 15.00pm (GMT+7) Monday to Friday. Processing time is also subject to Vietnam National Public Holidays.
The Vietnam Immigration Department may delay and/or deny the visa processing without any explanation. Expressvietnam.com has no responsibility for any delay, cancellation, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delay or denial.
In special cases, additional documents or confirmation of details may be required and processing time may be longer than usual. In such cases, we will inform you by email.
By sending your Visa Application to Expressvietnam.com, you agree to pay all fees relating to Vietnam Visa On Arrival which includes Service fee and Stamping fee.
The Service Fee is charged by Expressvietnam to apply for your Approval Letter from the Vietnam Immigration Department. The fee is collected fully before we commence processing your application.
The successful payment of the service fee will be confirmed via a “Notification of Successful Payment” email. We are not responsible for any situations that arise due to unsuccessful payment.
Any additional charges associated with your Bank or Financial Institution(s) that occur during the payment process are accounted to you and your account regardless what your payment method is.
The Stamping Fee is charged by the Vietnam Immigration Department to complete your Visa On Arrival application and get your visa stamped onto your passport.
The fee is paid in cash (USD is highly recommended) directly to the Immigration Officer at Vietnam International Airport(s) on your arrival. Expressvietnam.com is not responsible for any exceeding amounts result from inaccurate exchange rate when you pay in other currencies.
You are also supposed to pay all additional fees if you wish to modify/correct any personal information in your Visa Approval Letter which was issued by Vietnam Immigration Department upon your arrival.
1.5. Cancellation & Refund Policy
Expressvietnam.com reserves the right to decline to process your visa application for any reasons, including but not limited to an incomplete application, insufficient processing time, or unusual circumstances. In such cases, a full refund of the Service Fee will be given.
For any reason you wish to cancel your application before you make your payment of the Service Fee, you can do so without any charge and penalty even in case you do not inform us.
For any reason you wish to cancel your application before we start to process the service, you can do so without any charge or penalty applied. If so, it is required to send an official cancellation request in written format (email/letter) to email@example.com your Visa is issued and sent to your registered email address. In such a case, a full refund will be given.
For any reason you wish to cancel your application after the your visa has been sent to your registered email address via our system, no refund will be given and the service will be completed automatically.
No refund will be given once your Visa Approval Letter was approved by the Vietnam Immigration Department and was delivered to you via your registered email address/phone number.
In case you cannot receive your Visa Approval Letter on time for any reasons, please immediately contact us via email firstname.lastname@example.org. Failure to do so also results in no refund.
We are not responsible for any loss/delay caused by technical errors; wrong email address or information provided by applicant without noticing us in advance.
No cancellation and no refund will be made in case you decline to get your Visa Approval Letter containing incorrect details caused by your mistakes. We strongly recommend you to check your Visa Approval Letter against your passport and personal information right after receiving and before your flight.
The Service Fee will be refunded fully if your Visa application is declined by the Vietnam Immigration Department unless such decline is due to your fault (your failure to inform us of any of your conviction by Immigration Office).
Should there is any mistake(s) created by Expressvietnam.com on your Approval Letter during the issuing process and you inform us at least 01 working day before your arrival date, Vietnam-Visa shall re-obtain a new Approval Letter following your original application details for you without any surcharge(s) and refund 100% of the Service Fee of your application. In addition to that, we commit to provide a One Month Single Entry Vietnam Visa-On-Arrival for one applicant of your next application without the Service Fee applied or a free of charge Transport Transfer on your departure at the end of your trip.
For any reason, if you cancel/delay/change any details of your trip to Vietnam including but no limited as your routines, your staying duration, date of arrival/departure, method of entrant to how the issued Visa Approval Letter is no longer applicable for your new plan, no cancellation and no refund will be given. In this case, it is suggested to apply a new visa application with a new Service Fee applied respectively to our quoted fee(s).
The refund will be made on every Thursday. In case it falls on our recognized public holidays (Tet, Independence Day, etc.), the refund will be made in the following working day. However, it may take you from 7 – 10 working days to receive your money, depending on your Bank/Financial Institution’s working process. Any fee charged by your Bank or Financial Institution associated with the refund shall be on your account, regardless what payment method you have used. Expressvietnam.com shall be responsible for the fees charged by our Bank/Financial Institution for the refund.
2. Vietnam e-visa
Vietnam e-visa or Vietnam electronic visa (symbolized as EV) is a type of visa issued online by the Vietnam Immigration Department.
It is valid for 30 days, single entry, and works for tourism and business purposes only.
You – as an eligible traveler – can submit the e-visa application form yourself or use our e-visa service to guarantee and expedite your e-visa processing.
2.1 What we do
Complete Vietnam e-visa application form with the Vietnam Immigration Department on your behalf, speed up your e-visa processing, follow up and download the e-visa letter and send it to you directly.
2.2 Processing time
We offer 3 types of processing, consisting of normal processing (3 – 5 working days, express processing (1 working days), and urgent support (1hr)
Working time will be based on Vietnam Time.
The processing time is based on the applicant acceptance time and processing time of the Vietnam Immigration (Vietnam Time), and the following rules will be applied:
For 3 – 5 working day processing: If we receive your payment and required information before 9:00 am Ho Chi Minh timezone of a working day, your processing time will be counted immediately, and your e-visa will be ready by the end of the 7th working day at the latest. Otherwise, it will be counted on the next working day.
For 1 working day processing: If we receive your payment and required information before 9:00 am Ho Chi Minh timezone of a working day, your processing time will be counted immediately, and your e-visa will be ready by the end of the 3rd working day at the latest. Otherwise, it will be counted on the next working day.
For 1hour processing: If we receive your payment and required information before 09:00 am of a working day, your processing time will be counted immediately, and your e-visa will be ready within 1hr of the same day.
By sending your e-visa application to Expressvietnam.com, you agree to pay all fees relating to this type of service, consisting of service fee and Government fee.
2.4 Cancellation & Refund Policy
A full refund will be given in the following cases:
We decline to process your e-visa application for any reasons, including but not limited to an incomplete application, insufficient processing time, or unusual circumstances.
You wish to cancel your application before you make your payment.
You wish to cancel your application before we start to process the service (i.e before you receive an email of “Processing notification” provided that you send an official cancellation request email to Support@Expressvietnam.com, provided that:
Your request is sent from the same email that you used to register for Vietnam visa with us,
Your email must clearly state your order ID.
No refund will be given in the following cases:
You wish to cancel your application before receiving the “Processing Notification” but send the cancellation to us from a different email or fail to notify us your order ID, and your confirmation is made to us again after you receive the “Processing Notification”.
You wish to cancel your application after we submit your e-visa application to the Vietnam Immigration Department.
Your e-visa was issued by the Vietnam Immigration Department and delivered to you via your registered email address.
You are refused Vietnam entry due to incorrect entry port, early entry, or other issues caused by your faults.
You cannot receive the e-visa letter on time as you have provided with the incorrect email. In this case, please immediately contact us via email email@example.com.
Your e-visa application is declined by the Vietnam Immigration Department due to the fact that you are blacklisted by the Vietnam Immigration Department and you fail to inform us of the same. >> So, please make sure to tell us all of your overstays or convictions in Vietnam during your previous stays in Vietnam (if any). Otherwise, you will waste your money (at least the Government fee for evisa application – US $25).
Should there be any mistake(s) created by Expressvietnam.com on your e-visa during the issuing process and you inform us at least 01 working day before your arrival date, Vietnam-Visa shall re-obtain a new visa following your original application details without any surcharge(s).
The refund will be made during working hours every Thursday. In case it falls on our recognized public holidays (Tet, Independence Day, etc.), the refund will be made on the following working day. However, it may take you from 7 – 10 working days to receive your money, depending on your Bank/Financial Institution’s working process. Any fee charged by your Bank or Financial Institution associated with the refund shall be on your account, regardless what payment method you have used. Expressvietnam.com shall be responsible for the fees charged by our Bank/Financial Institution for the refund.
For all of our services, we accept these 04 below payment methods (please check our Payment Guideline for more details):
Pay by Credit Card, VISA Card, MasterCard and American Express
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Unless otherwise stated, Express Vietnam and/or its licensors own the intellectual property rights for all material on Express Vietnam . All intellectual property rights are reserved. You may access this from Express Vietnam for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Copy or republish material from Express Vietnam
- Sell, rent, or sub-license material from Express Vietnam
- Reproduce, duplicate or copy material from Express Vietnam
- Redistribute content from Express Vietnam
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Express Vietnam does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Express Vietnam, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Express Vietnam shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Express Vietnam reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Express Vietnam a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law, and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Express Vietnam ; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Express Vietnam . Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Express Vietnam ‘s logo or other artwork will be allowed for linking absent a trademark license agreement.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Due to reasons beyond Expressvietnam.com’s control, we cannot guarantee that you will receive all confirmation and notification emails. These reasons might include; email failure, incorrect email address, emails going into your spam folder, etc. if you don’t receive any correspondence regarding your approval letter, you are required to contact our Support Team at least 2 days prior to your arrival date. Expressvietnam.com will not be responsible for any loss or damage, this includes any request for a refund.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.
Communications: By using this site and our services you give Expressvietnam.com your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.
You are responsible for maintaining the confidentiality of your User ID (login) and password on Expressvietnam.com. You are responsible for all usage of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized usage of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.
This agreement along with the Privacy Statement constitutes the entire agreement between you and Expressvietnam.com and supersedes any and all prior agreements, statements or representations regarding Expressvietnam.com. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision nor of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Vietnam.
If you have any questions about our Terms & Conditions, please contact us at support@Expressvietnam.com